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Reliability and Timeliness:

Our company prides itself on offering the most reliable delivery service. With a superb track record of on-time deliveries, using our dedicated fleet of vans as well as dependable courier service, we ensure that your packages arrive at their destinations safe and fast.

Wide Coverage:

No location is too far for us. Our expansive network covers urban centers, remote suburbs, and rural areas and thanks to our successful logistic network powered also by third-party partners, we cover most of the UK’s postcodes enabling order deliveries to more than 1000 towns and cities.

Competitive Pricing:

We offer competitive pricing structures that are designed to provide you the best value for your money. Our transparent billing ensures you only pay for what you need, with no hidden fees. We also offer tiered pricing to suit varying customer needs, from occasional senders to business accounts with regular, large-volume shipments.

Package Safety:

Your items are handled with the utmost care to ensure your goods remain secure, no matter their fragility. Your order is covered by insurance option that provide additional peace of mind, safeguarding the value of your items against any unforeseen incidents.

Tracking Systems:

Stay informed about your delivery’s status with our advanced tracking systems. Real-time updates offer assurance and visibility, allowing customers to monitor their shipments. Our system provides detailed information which can be accessed easily from your computer or mobile device.

Easy return:

If you are not 100% happy with your purchase, you can easy return it to us within 14 days.

Compensation for Possible Delays:

If late delivery occurs, claim and automatically receive a coupon which can be used for future purchases.

Customer Service Excellence:

Our dedicated customer service team is accessible and ready to assist with any queries or concerns. Whether it’s before sending, during transit, or upon delivery, our friendly and knowledgeable staff will ensure you have all the support you need.

Customization and Flexibility:

We offer customizable delivery options based on your location to cater to varied needs. Same-day deliveries, next day, scheduled time  slots, and special handling requests can all be accommodated.

Sustainability Commitment:

Our company is committed to environmentally friendly practices. We continuously work on reducing our carbon footprint through sustainable initiatives such as using energy-efficient transportation, encouraging package consolidation, and recycling programs.

Digital Convenience:

Leveraging technology, we offer an easy-to-use online platform for managing shipments saving you time and effort – all at the click of a button.

Delivery-Partners
Dispatch Information

On orders received before 4.30 pm, the same working day will be dispatched.

Delivery does not include unpacking or positioning or assembling items.

Deliveries are made between 8am and 6pm.

We are using our own delivery fleet alongside the DPD , DHL, Evri, Royal Mail express courier service with the aim of delivering orders as quickly and safely as possible.

Deliveries will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs. Deliveries taken indoors are at the discretion of the courier.

Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility for access issues at the delivery address.

Any carriage charges caused by an aborted delivery are the customer’s responsibility.

Email & SMS from couriers

he couriers that we work with have their own security & fraud policies to help keep you safe from phishing/smishing attempts from fraudsters. Please take some time to read their policies to know what to expect from them.

Delivery rates vary according to your location:

1. England & Wales: any order over £75 excl. VAT is eligible for FREE delivery. On orders below £75, a charge of £5.99 excl. VAT will be applied. Delivery time: 2-3 working days.
2. Scottish Highlands, Isle of Man, Isle of Wight, any order over £120 excl. VAT is eligible for FREE delivery up to 15kg. On orders below £120, a charge of £19.99 excl. VAT will be applied. Delivery time: 3-5 working days.

How can I track my order?

You will be sent an email with a link to track your order at dispatch. If your order does not arrive in the expected time frame, you can log in to your account and then click on View My Orders. Click on the applicable order number and you will find the information regarding the delivery service used. For DPD you can track your order on their company websites, or you can contact us so we can update you on the delivery.

Once your order has been dispatched you will be able to track it using your courier’s app, all you need is your tracking number.

If you do not have the tracking number, you can find it in the My Account section of our website once you have logged in.

Pallet deliveries may be tracked via the telephone. Enter the tracking number associated to your order. If you do not have the tracking number, you can find it in the My Account section of our website once you have logged in.

Should you require further information to track your order please contact us. We may have to contact our couriers directly regarding your enquiry. Please be aware it can take up to 48 hours to receive a response from them.

What is late delivery compensation?

We understand the importance of timely delivery for your order. Should it arrive later than the estimated delivery date provided by theluckydrinker.com, we will offer you a £5 credit voucher as a small token of our gratitude for your patience.

See our terms and conditions for full information regarding our delivery policy.

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