Seller Help and FAQ

Help and FAQ Seller

Setting up your Account

On theluckydrinker.com, you can create a unique digital identity to help you reach more customers, increase sales, boost your brand to stand out and showcase your products.

Your storefront is: easy to set up, easy to use and very intuitive.
Business seller verification is a critical component of theluckydrinker.com as it establishes the validity of a company’s status and authorized contact person.
This verification process helps us to protect sellers and customers.
The following details are needed to create a shop:

Personal Details
First name
Last name
Phone number
Email address
Upload a valid passport or ID
Position in the company

Business Details
Business name
Business legal entity
Business contact number
Business email address
Business website
Business Registration Number
Business VAT Number (where available)
Business nickname (as it will appear on the storefront)
Business address
A ‘ship from’ address: In case you are shipping your products from an address that is not your business address.
Bank Account details: Sort code and account number. This account is where theluckydrinker.com will send you the proceeds of your sales.
Upload proof of permission to sell branded items

After you’ve registered for a theluckydrinker.com Seller account, you should be approved within 48 hours. Submitting incorrect information can delay this process.

A Business Registration Number is required to sell on theluckydrinker.com.

A credit or debit card is required to create a shop. This bank account is where theluckydrinker.com will send you the proceeds of your sales.

Currently, theluckydrinker.com is available in England, Wales, Northern Ireland and Scotland. However, as theluckydrinker.com continues to grow we plan to expand our Partner community to include international sellers. If you would like to be notified when applications from international businesses are open, please contact us.

You can amend your contact details by logging into your account.
If you need to change the business name, you need to contact us and provide a letter from HMRC that your business has changed the name.

From your Dashboard, you can:
Make inventory updates
Manage payments
Download custom business reports
Update your details
Use customer metrics tools to monitor your seller performance
See available balance and upcoming payments
Promote your items or store
Manage orders and returns

Products and Orders

theluckydrinker.com is a marketplace that allows users to offer, sell and buy just about anything catering related: Glassware, Bar Equipment, Tableware, Kitchenware, Consumables & Reusables, Janitorial and Sanitations, Appliances, Furniture, Clothing, Aprons & Footwear, Hotel Supplies.

You are offered the ability to add one or multiple products at a time and in bulk from a CSV file.

On average, it takes up to 15 minutes for the listing to appear on theluckydrinker.com site; however, it may take up to 24 hours if you list more than 100 items at once.

There are no charges to list products.

Provide accurate and detailed information about your products
Enter a detailed description that will provide potential customers with all of the relevant information they may want when considering purchasing your product.
Consider also that many users will arrive at your theluckydrinker.com listing page from external sources and offer a very detailed product description, the search engines will be helped by your relevant description.

High-quality images
Great images make your materials more visually attractive and much more likely to be noticed.
Clear, crisp, high-quality images help garner a potential buyer’s trust in your products, as well as enticing them to click through to your product.

Product Category
Categories your products correctly making it easier for potential customers to find them.

Provide fast shipping
The faster it is, the fewer customers will give up their shopping cart and the more they will come back. Showing shipping speeds will give your customers clarity on delivery times and thanks to fast delivery options your store will be more competitive.

Advertise your offers
Help improve the visibility of individual products and boost your brand by advertising in search results and on product pages. Running a deal or a coupon is another way to promote your products.

Set competitive prices
Many customers shop for the best price and you can gain more customers by offering a very attractive price.

Get customer reviews
Customer reviews help showcase your company’s reputation which leads to the sales increase.
Customer product reviews benefit customers and sellers. Make sure you’re familiar with the right and wrong ways to get more product reviews and avoid policy violations.

This activity is criminal and may subject you to the payment of severe fines.

You will receive a notification from us. We also encourage you to check daily your dashboard for new orders or any updates

The settlement period for payment begins after you confirm the shipment of the order—that’s when the buyer is charged. You can’t wait until the money is in your checking account to ship the product.

Setting an acceptable price, maintaining high seller ratings and offering low delivery costs will help improve your chances of attracting buyers.

If there’s a conflict that needs resolving, buyers can initiate a conversation with you through theluckydrinker.com. We will anonymize the email address and let you continue the conversation in your inbox.

Commission and Charges

Joining and starting a shop on theluckydrinker.com is easy to set up, easy to use and very intuitive. There are a few basic selling fees:

a) Single Commission Fee
b) Refund Administration Fee
c) Currency Conversion Fee
d) Promoted Listing Fee
e) International Selling Fee – n/a
f) Fulfilment Fee and/or Storage Fee – n/a

a) A Single Commission Fee means the fee payable by you which is a percentage of the Final Sale Price which will be notified to you by us in writing at the time of inviting you to participate in the website: 9.9% + plus VAT

b) The Refund Administration Fee is 2.5% + plus VAT of the total amount refunded.

c) Where a payment from us to you involves a currency conversion, it will be completed at a foreign exchange rate determined by a financial institution, which is adjusted regularly based on market conditions and which may be applied immediately and without notice to you. This exchange rate includes a processing fee expressed as 2% + plus VAT above the wholesale exchange rate at which we obtain foreign currency, and the processing fee is retained by us.

d) Promoted Listing Fee. You can promote your products and your storefront. Use of this service may incur an additional fee.

Funds from your sales less the Single Commission Fee, are deposited directly to your bank account in your currency 14 days from the date of acceptance of an order by you through the site. Thereafter allow 3 to 5 business days to receive your funds.

Marketing and Promotions

With Promoted Listings, you can spotlight your listings in prominent locations across theluckydrinker.com platform and give them a visibility boost.
You can promote:
your products
your store

Promotions and coupons
Customers are looking to save money when shopping and they are more likely to make the purchase when a good deal is offered.
There are many other ways you can promote your products:
percentage discount
money-off discounts
free shipping
buy one get one free

VAT

VAT (Value Added Tax) is a tax added to most products and services sold by VAT – registered businesses.
Businesses have to register for VAT if their VAT-taxable turnover is more than £85,000. They can also choose to register if their turnover is less than £85,000.

As a VAT-registered business, you must:
include VAT in the price of all goods and services at the correct rate
keep records of how much VAT you pay for things you buy for your business
account for VAT on any goods you import into the UK
report the amount of VAT you charged your customers and the amount of VAT you paid to other businesses by sending a VAT return to HM Revenue and Customs (HMRC) – usually every 3 months
pay any VAT you owe to HMRC
The VAT you pay is usually the difference between any VAT you’ve paid to other businesses and the VAT you’ve charged your customers.
If you’ve charged more VAT than you’ve paid, you must pay the difference to HMRC.
If you’ve paid more VAT than you’ve charged, HMRC will usually repay you the difference.

Find out more at https://www.gov.uk/register-for-vat

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