If you wish to cancel a purchase, you must return the product to us. We ask you to make sure the product is returned in its original condition including the packaging undamaged. Since the product’s packaging, is important for possible re-sale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value.
We ask you to return the product(s) without undue delay and no later than 14 days from the date you have received the products.
When you cancel a purchase, we will refund your payment to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. However, we can withhold the refund until we have received the return product, or you have provided us with documentation showing that the product has been returned.
Refunds are transferred to the same card the purchase was made. L’Americano Aperitif Bar LTD t/a The Lucky Drinker may ask you to provide bank details, when needed, in order to process the refund accordingly.
For items supplied by us in error, we will arrange free collection. However, we reserve the right to charge a collection fee if the goods are not available on the agreed collection date.
We also reserve the right to charge for goods that:
- Are not returned
- Are returned in a used condition
You will be liable for the cost of returning the goods to us. If you wish us to collect the goods, the cost of collection will be notified to you and will be deducted from the value of the goods prior to any credit, refund or exchange being issued.
If you arrange a return delivery to us you must still contact us. Please note that you are liable for any damages incurred which will be deducted from the value of the goods prior to a refund, credit or exchange being issued.
We recommend that you use a signed for service and obtain appropriate carriage insurance. Please note that proof of purchase will be required.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We reserve the right to reject claims if we are not notified within 48 hours from the moment you received the items.
All personalised items are not refundable.